Keith & Keith Corrections
5935
Carnegie Blvd., Suite 200 :: Charlotte, NC 28209
G. Michael
Cox :: Director of Management Services
704-319-8144 (p)
704-365-0733 (f)
FAQ
Q
- How do I know you will save me money when I don’t even know what
it currently costs me to run the facilities?
A - Real estate assets and their related
operation and maintenance are a major investment for any governmental
entity. The first thing you need to know is what it costs to run your
facilities. The only way to make sound real estate or business decisions
is to know the answer to this question. We will start our partnership
by developing a proactive maintenance plan for your assets based on your
goals and objectives. From this plan, we can build a detailed, line item
budget for each facility. This budget will be closely managed and provide
one of several benchmarks for our success through monthly variance reporting.
Use of our Premier Partner system will be implemented on all contracts
and supplies. Our experience has found that money is often wasted on unnecessary
or improper items or services. We will provide a detailed accounting of
what it costs to operate your facilities so, together, we can make sound,
rational business decisions about maintaining the value of your asset.
Q
- We have several locations that are spread out geographically. How can
you save us money and assure quality service at every location?
A - Large organizations
have a tendency to macro-manage their facility operations – cost
reviews are done monthly or longer, facility cost data is not broken out
and on-site facility inspections happen when a problem occurs. Keith &
Keith Corrections, on the other hand, will micro-manage each facility’s
operations for you. We have cultivated reliable relationships with service-oriented
companies across the country and we know what facility services cost in
different geographic locations. Each and every invoice from every facility
will be reviewed for validity and completion prior to payment. We recommend
and will implement, if approved, use of a computerized work order and
preventive maintenance system. These systems track and report on all service
requests and preventive maintenance duties from the moment the work order
is issued to the time the request is completed satisfactorily, as well
as labor scheduling and equipment inventory and maintenance logging. This
information can be valuable for warranty repairs and replacement. Furthermore,
our management will perform regularly scheduled inspections of each facility.
The inspection will be documented, service requests will be issued, if
necessary, and the inspection reports will be used as reference in the
budgeting process so needed maintenance is not deferred another year.
Q
- How can we be assured that the savings you propose will not come at
the expense of quality and property value?
A - First, our
reputation and track record are the primary reason that we refuse to sacrifice
quality. We take an owner’s approach to all of the facilities we
manage – protect the value of the real estate asset in the most
efficient manner possible. The references we provide are a list of customers,
which have been the base and opportunity for our growth. Second and equally
important, our senior staff will be actively involved in facility management
and will monitor cost as well as provide property inspections. Third,
the management staff assigned to your facilities is reviewed annually
for their ability to meet your objectives on facility operation, facility
appearance and customer service within budget. These principles greatly
increase the chance of saving money without sacrificing quality.
Q – How can
Keith & Keith Corrections manage our correctional facilities any better
than we?
A - Managing
correctional facilities is generally not the core business of your entity
and is usually covered as a side job for one or a few individuals. Your
primary focus has been on the key functions of what makes you successful
- protection of citizens and their property. After you have worried about
all of the core functions of your office, you may think about your correctional
facility. This often results in reactive management, not a proactive effort
to minimize costs and maximize the life and value of your real estate
assets.
Our core business is correctional facility management. This is our profession
and what every individual in our organization was hired to do. Keith and
Keith Corrections has a broad spectrum of real estate experts from licensed
electricians and HVAC mechanics to seasoned correctional administrators.
Every professional in our organization is available to support the staff
managing your facilities. Staff meetings at all levels of our organization
are conducted on a regular schedule for optimum communication and to resolve
facility issues with a team approach. Furthermore, our people provide
state-of-the-art, proactive management through continued education and
active involvement and leadership in national, industry-leading groups
such as ACA, AJA, NSA, BOMA and IREM.
Q - How will I maintain control of my facilities
if I hire Keith & Keith Corrections to manage my facilities?
A - Hiring Keith
& Keith Corrections gives you more control rather than less control.
We become your partner and act as a department of your organization. We
use your input in hiring, budgeting, reporting and planning. You set the
standards and our adherence to those standards is critical to our success.
You have input in how we do our job without having to actually do it yourself.
You control the process of managing your facilities while focusing your
time on your core competency and not facility management.
Q - We care about
the people that work for us and are sensitive to their future. What will
happen to the employees that may be displaced when we hire Keith &
Keith corrections?
A - We understand
the sensitive nature of displaced employees. Typically, when an existing
service is outsourced to Keith & Keith Corrections, we will interview
each of the employees who are being displaced and try to find them a position
with our company. We value the facility history and knowledge often possessed
by these people. Most displaced employees will find employment with us;
however, some may decide to pursue other opportunities.
Q - If I hire you to manage my facilities,
what input do I have towards the employees you hire for my facilities?
A - This is
a partnership and you need to be comfortable with the people we hire.
Ultimately, the amount of input you have in the hiring process is entirely
up to you. If you wish to be involved in the selection process, we will
make recommended candidates available for your approval prior to placement
at your facilities. You might also desire to have the final authority
before any hiring is done.